A message from Andrew & Chris to all of our loyal clients.
What a strange and testing period we all, as a nation find ourselves in. With so much uncertainty across the world, the one thing we can agree on is that the nation’s health is the priority.
Given the escalation of the Coronavirus (COVID-19) outbreak and following the announcement from the Prime Minister, Boris Johnson, Harper & Woods is temporarily closed with immediate effect.
We made this extremely difficult and forward-thinking decision Monday morning, and as upsetting as this is for us personally and our team, we now feel reassured that this was the right thing to do. The country right now is far from ‘normal’; with social distancing, self-isolation and the advice to reduce interaction; we knew we were unable to provide the ‘normal’ level of service that we pride ourselves on. We need to put the safety of each other and the local community first in these exceptional circumstances.
We understand that there will be questions and we would like to assure you, our existing clients, of the steps we will now be taking. Please see below.
Sellers & Buyers
We will still be keeping a close eye on all existing sales and working alongside solicitors and clients to bring them to a successful completion.
For all of our clients who currently have their homes/properties up for sale, these will still be shown on all online property portals. We are keen to continue this in order to promote interest and build up a list of prospective parties for when things return to normal.
We will no longer be offering viewings taking place at both empty and occupied properties. All current viewings will be cancelled with immediate effect.
Due to the advisory of essential travel only, we will no longer be conducting home visits such as property valuations, measure ups, photography, property inspections and inventories.
We will be working with skeleton staff which may result in slightly slower response times then you have come to expect. We will be contactable via email for essential queries at firstname.lastname@example.org.
Landlords & Tenants
We will be working with both landlords and tenants to ensure a smooth continuous tenancy including helping wherever possible with essential maintenance issues and the collection of rent. We will still liaise with the landlord directly regarding any decisions being made on their property.
As usual, with any essential maintenance issues, we ask current tenants to contact us via email.
Please email the Lettings department immediately if you are a tenant who is due to move into a property.
Also as previously mentioned, we will be working with skeleton staff which may result in slightly slower response times then you have come to expect. We will be contactable via email for essential queries and those stated above at email@example.com.
We want to take this chance to personally thank you for your loyalty, understanding and patience during these unprecedented times; and also to thank our amazing staff who have been doing a great job over recent weeks in increasingly challenging circumstances. Our aim is to get back to normality as quickly as possible.
All of us at Harper & Woods wish you, your family and friends good health in the weeks and months to come. We look forward to when we can open our doors and welcome you back again. But for now, stay home, stay safe and look after your loved ones and the community.
Take care, Andrew & Chris.